Refund policy
Refund & Return Policy
Every item is made to order from the image you provide. Because each piece is unique to you and can't be resold, we don't accept returns or exchanges for change of mind or for dissatisfaction with an image you chose. Please review your image before checking out.
We'll replace or refund if something's wrong
Email lukesocialy@gmail.com within 14 days of delivery with your order number and photos, and we'll replace the item free or refund you in full if:
- It arrived damaged or broken
- There's a printing defect
- You received the wrong item
- It doesn't match the file you sent
We respond within 2 business days.
About image quality
We print from your file exactly as submitted. We don't edit or enhance images.
Blurry, dark, or low-resolution photos produce low-quality prints. That's a limit of the source image, not a manufacturing defect, and isn't covered above.
If we think your image won't print well, we'll email you before printing so you can send a different one.
Cancellations
You can cancel for a full refund any time before we start printing — usually within 24 hours of ordering. Email lukesocialy@gmail.com with your order number.
Once printing has started, the order can't be cancelled.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges aren't refunded unless the mistake was ours.